36 comments found.
Can I use this with our team, without having their mobile numbers show … looking at the doc. I am not sure. Thanks for letting me know
Hello,
yes, their numbers will not be visible until they click on the person and redirects to WhatsApp (in order to see the numbers they would have to inspect the HTML code, but the numbers are not visible to the public, like in the demo)
I hope it makes sense 
compatible with latest version of woocommerce?
yes, it is compatible with the latest version of Wordpress
Best, David
Hide when its not available?
Hello,
If you are using the “Multiple Accounts” option then you can do it by adding this CSS:
.wcs_popup_person_offline{
display: none !important;
}
In the css tab
Best, David
Does it have admin panel to setup all stuff directly?
Yes it has, you can check the video tutorials in order to see it in action: http://www.castlecodeweb.com/wp-whatsapp-chat-support/documentation/#videotutorials
Best, David
Hello, I need to change the position of the Whatsapp on the mobile of my website. It’s blocking certain elements on my website.
Hello,
If you want to change the position of the button only in mobile you can do it with CSS, by adding something like this:
@media only screen and (max-width: 400px) {
.wcs_fixed_right {
bottom: 100px !important;
right: 20px !important;
}
}
Best, David
I installed this and it works on desktop but doesn’t show up on mobile. How do I troubleshoot this? Thanks.
Hello,
Can you show me a living example online? So I can take a look and see what’s going on
Also You can contact me privately via email (through my profile at the bottom there’s a contact form)
Best, David
I can generate the code to embed on an external website in html. But I wanted in wordpress, because I can create users.
Hello,
If you are looking for a WP version of the plugin, this would be it, you can check some video tutorials here: http://www.castlecodeweb.com/wp-whatsapp-chat-support/documentation/#videotutorials
Best, David
Hi, if I use this chat in my wordpress, do the visitors have to have their whatsapp account also?
Hello,
Once they are redirected to whatsapp yes, the page will ask them to enter their whatsapp account if they are not already logged in
Best, David
Hi, can you help me asap? I clicked the save button but the whatsapp icon still doesn’t appear
Hello
Can you show me a living example online? You can contact me privately via email (through my profile at the bottom there’s a contact form)
Best, David
message has been sent, please check
Hi,
I just sent you an email showing you the setting so you can have the button in all pages 
Hi, the problem is solved. Thanks for your support!
Awesome 
Hi not icons whatsapp in my page, helpme please
Hi,
can you send me a link to your site so I can see what’s going on? you can contact me privately via email here: https://codecanyon.net/user/castlecode#contact
Best, David
Is it possible to hide the whatsapp icons from desktop users so it will be displayed to mobile users only?
Hi,
Yes, this is possible, with some css medía queries
Best, David
Hi. Does yr plugin work for whatsapp app for business? Or WhatsApp for personal app only? Thanks.
Hi, it doesn’t connect with the api of whatsapp for business, it just link to a number on WhatsApp
Best, David
Awesome plugin. I just want to (include or exclude) the chat button on specific categories on my website. Is this feature available?
Hello,
You can choose which pages you wish to display it, or exclude some, for example like this: http://www.castlecodeweb.com/wp-whatsapp-chat-support/documentation/img/insert2.png
Best, David
I want to include or exclude categories
Ohh currently there’s no such a feature, an alternative is that you can add the Whatsapp button manually on each page via shortcode
Best, David
Thanks
Please check this page. Why am I getting an error?
https://ec.markathon.io/en/doctors/dr-walid-m-abdalla-md-frcs/This is the purchase code here dc0ac23f-0e8a-4e08-b7e9-6a20805edeb7
Hello,
Can you give me access so I can run few tests in the plugin? you can contact me privately via email here: https://codecanyon.net/user/castlecode#contact for better support
Best, David
Or also you can send me a screen shot of the plugin’s admin panel (the dialog tab) so I can see how you configured it, please contact me via email for that as well 
I think I found the problem, can you send me an email so I can send you the modifications so you can give it a try
What is your email ID? I need your urgent help to resolve this one.
I’ll be happy to solve this issue ASAP, please send me a message here: https://codecanyon.net/user/castlecode#contact so we can continue via email
or send me an email to this email address: castlecode.envato@gmail.com
Congratulations! Nice Work GLWS
thank you 
Great Work, Congratulations GLWS 
thank you 