69 comments found.
are you planning to add authentication system using envanto api and check if they purshase a specific project?
http://prntscr.com/26dctus
https://prnt.sc/26dcu7p
Regards
Hello, do you provide all JS source code to edit and adapt the code or is it minified ? It’s important to us before buying
Hi, all js and css are minified but we can send you unminified js and CSS files if you want to do a customization.
Regards
Hi, do you have support for webhooks? I would love to add a Pabbly or zapier webhook inside the helpdesk, so that it can notify me in other channels as well…
hi, webhooks is not yet supported we have a plan to add such a feature in future updates.
Hi, Pre-sale question. Is there a data export feature to export tickets in *.csv or other data format?
Also, when viewing the website on a mobile phone, I can see the ticket screen, but where has the menu choice to view the knowledge base gone?
It has disappeared off the top menu and is not in the hamburger (3 dot) menu..
Am I missing something?
Hi, Export Tickets option is not available in current version, however i added it to our To-Do list and will add it on the new update that will release very soon,
the knowledge base not shown on mobile issue has been fixed on the new update.
Regards
Hi I need help please. I have a saas solution and would like my customers to use their saas credentials to access tiky helpdesk. Is this possible ? and how can I accomplish this. ? thank you
Hi, you will need a custom work to accomplish that, if you have a Developer we can assist you with that. https://support.pandisoft.com/
We are available for freelance we can do a custom work for you.
Regards
Hi. Pre-sales question 1. Is it possible to print a specific ticket with all the fields? I tried to ctrl+P and the priority and department is not showing in there. A print button would help.
2. Is it possible to add new ticket form fields? I saw that was not possible 10 months ago but you have just updated it last month
thanx
Hi,
1 – Added you suggestion to our To-Do list will add it on new update
2 – Yes Tickets and also Users supports Custom field ( by adding your fields to the custom fields file https://image.prntscr.com/image/1G9b66A6TeGB3VrMOk6_HQ.png )
On the new update you will also able to add custom fields just from the settings page
Thank you for your reply. Just purchased today 
My developer has added section in articles to attach documents. Similar to the one in Tickets. But it’s not coming on Frontend UI. Any advice?
hi, please open a ticket so we can assist you with that
https://support.pandisoft.com/
System is auto assigning the tickets to random users and now allowing the admin to re-assign the tickets. When we will have this update? 6 months ago you replied that it’s in your to do list. But still it is as it is. What’s the plan
Re-assign the tickets option is available on the new update. we plan to release the update next week
best regards
not allowing*
Not sure what you mean exactly by “not allowing”!
We added the option to re-assign ticket manually on the new update, the new update will be available next week as i mentioned.
Yes thank you, new update will resolve this issue.
is there any update released?
Can you please also divide article by categories. As of now all articles gets mixed up.
You mean on Admin area!
Yes in admin area, the person who is creating articles, all of the articles are together mixed up. Not categorized by category sections.
We will add a filter by category to show articles by category on admin area, we will add this option the new update as well.
best Regards
Thank you, we’re looking forward to a new next week.
Hello, it’s been 12 days now. Any news about the update which you were about to release next week 12 days ago?
hi! the update is available you can download it from downloads page
If you need any help please create a ticket and will be happy to assist https://support.pandisoft.com/
Regards
You mean to download it from codecanyon download page or you’re refering somwhere in the application?
Thanks, update has resolved the issues. Next time please give us only the updated files. Because our whole code is replaced with this if we update our system this way. We will appreciate only the updated files next time.
Thank you very much for your support.
Most welcome !
Providing only files that has been changed can be so difficult since we make many changes in every update and updating the app will be very complex
Try to create your own files instead of editing the original source.
You can also create modules that can extend or replace the app features, we are working on Ticky API as well and it will be available soon
Making custom modules Documentation will be available very soon
Best regards
Noted. Thank you very much
I bought this code twice for our two domains. When you’ve new update coming up and what should we expect?
We plan to release a new update next week
best regards
Thank you very much
Hi. Can customer create tickets by sending email to support email address?
That feature is not available yet, we are working on a Module that will fetch and turn your emails into a Ticket, the module will be available very soon.
Regrads
Hi, is it REST API ready? Thank you.
Hi, REST API is not available yet
Best regards
I Want to install on Windows VPS server its possible
I replied your ticket
Regards
I’m concerned about whether this item could be integrated with ease or would need to be hosted separately
You mean installing it along with your other apps on the same host?
If so then the answer is yes, it does not need to be hosted separately.
Best regards
i mean if this would be able to be installed as an integrated addon with my actual laravel system
This is Laravel App and it must be installed separately and can not be integrated with you existing Laravel app.
Best regards
Hi Have gone through the demo. 1) Just let me know whether agent / admin can upload a file to the customer. I was unable to see this feature for agent and admin though this feature seems to be available for the customer. 2) Is it possible to change the name of ticket to queries etc easily.
hello,
1.
In current version the Agent / Admin can upload inline image only, uploading attachment by the admin / agent will be available on the new update.
This option is available for the customer when creating the ticket.
2.
You mean using the word queries instead of tickets?
You can change it from the language file, however changing the Ticket on URLs need some modifications
Best regards
When will next update be released?
The new update will be available in few days, uploading attachment by the admin / agent is available on this update.
Best regards
congratulation on this web app. i was hesitant between ticky and wehelp. but finally i am choosing ticky as it has more features. May i ask about future updates and what is in the pipeline? Is there possiblity to restrict certain users from accessing knowledgebase or tickets based on their access credentials ?
Thank you
Thank you 
and happy to know that you choosed Ticky.
In current version you can make knowledgebase available for logged in users only.
we have a plan to add a feature that allows you to make knowledgebase / Tickets available only for users that have purchased a product from you (we’ll Will start with Envato). and also we plan to add a payment option so customers need to pay before can submit a ticket.
We’d love to hear your suggestions about those features.
Best regards
If you add nexmo api sms for ticket update for customer and staff then this script will be awesome
Thank you for your suggestion! i added it to our To-Do list and will add it in future updates as soon as we can
Best regards
Hello, is it possible to disable customer accounts and have tickets created via email. So for example we have a help@domain.com contact form on our website and we would like an email sent to that email address create a new ticket in the ticky system and all ticket replies send an email to the customer. Is this possible?
That feature is not available yet, currently we are working on a Module that will fetch and turn your emails into a Ticket, the customer will received an email notification and will need to log into your Ticket website to reply the Ticket.
However the feature you mentioned ( Submit ticket reply vie email ) is on our to-do list and it will be available in module future updates.
Regrads
u support recaptcha ?
reCAPTCHA is not supported yet
Regards
