52 comments found.
Can I send destination data through URL parameter? and show direction from current location to destination automatically when loading page URL?
Hi there,
Thanks for reaching out, passing in the destination via url is not available in the off-the-shelf plugin. However, you can try to request our devs team to perform customization.
Based on Codecanyon support policy here, the off-the-shelf product features come as it is as per item description and live preview page, customization is not part of the support scope, however can be requested to our devs team via the contact form here https://codecanyon.net/user/highwarden if needed.
Hey! I have updated this exact geo location code files to my installation but nothing changed. Nothing is happening. Pls advise.
Hi there,
Thanks for reaching out, this add-on requires the main script Super Store Finder here https://codecanyon.net/item/super-store-finder/3630922
After replacing the files from this add-on, you can try to clear browser cache and refresh the page. Ensure that your server is accessed using HTTPS. Based on the latest Google security policy, your server will require HTTPS in order to use geo location services, more details available in this article here https://superstorefinder.net/support/knowledgebase/geo-location-not-working-in-chrome/
The geo location module is coming from Google Maps API directly and this is out of our control, you can test to get your location from this page here https://developers.google.com/maps/documentation/javascript/geolocation from Google directly.
For multiple devices including Mac, iPhone, Android and other devices, you can refer to the location services troubleshooting guide which is available here http://superstorefinder.net/support/knowledgebase/locations-services-geo-location-not-working-and-solution/
Yesterday i have purchase Exact Geo Location Add-on it is use with Multi Categories and Custom Markers in responsive theme.But my GEO location do not work for me.Please help me.
Thank you for your inquiry, if you’re facing an issue, kindly provide below details via the contact form here https://codecanyon.net/user/highwarden and we can open a ticket to get our tech team to have a closer look
1) url of store locator
2) link to screenshot / description of the issue
3) temporary WP admin access
4) temporary FTP access
Thank you for your immediate reply.The detail sent.
Hi ,again. There is one more question , whenever we extract the content of each addon within the installation folder, the ‘index.php’ file and ‘embed.php’ file are replaced with a new ’ index.php’ file and a new ‘embed.php’ file which is inside the extract .
i think this will effect to the functionality as i experienced now ?? Please clarify .
I have 3 Add-ons . Geo location,custom marker and multi category addons.
Hi there,
We’ve sent you a bundled copy which includes all add-ons in email which you can install. For support, kindly send message via the contact form here https://codecanyon.net/user/highwarden and our tech team will open a ticket and assist you.
opened a tiket .but not received any responce yet.
Hi there,
For support, kindly liaise via email and our support team will be able to assist you.
this is what i opened https://i.imgur.com/S3oZaB8.png , please help me our team has purchased all of your Add-on.
Hi there,
Our tech team have reported that they’ve replied your email, kindly check your email confirmed that you’ve run the SQL command. If you’re still facing issue, kindly provide phpmyadmin url and access via email so they can have a look.
Also, we’ve checked that your Google API key is not authorzeied or not activated, press f12 on chrome browser to monitor the error and ensure that this message does not appear in order to load the store locator normally.
Follow the steps to create a new API key and tie with billing and credit card here https://superstorefinder.net/support/knowledgebase/google-maps-api-keys-usage-and-limits/ as per latest Google Maps Platform policy.
Press f12 on Chrome browser, if you keep getting the API key not activated or not authorized, contact Google which is providing 24/7 support which you can reach them here https://console.cloud.google.com/google/maps-apis/support?pli=1 for further inquiries and support.
this add-on is compatible whit megalocator?
Hi there,
Mega Locator already has a geo location feature, therefore this add-on is not required. You can refer to the compatible add-on list at Mega Locator item page.
Hello, I just bought your product today after I extract the files some files are missing including sql and database configuration.
Hi there,
Thank you for your inquiry, it seems that you’ve purchased an add-on that will require the core plugin here https://codecanyon.net/item/super-store-finder/3630922
I see you are using maxmind for this. But where you download the .dat file so that I can update it with one?
Hi there,
Thank you for your inquiry, you can refer to this article on how to update the latest geoip file http://superstorefinder.net/support/knowledgebase/geo-location-not-showing-city-geo-ip-file-out-dated/
Thanks. The file is named GeoIPv6.dat, should I rename it to GeoLiteCity.dat?
Can you please explain why you are not using https://github.com/maxmind/GeoIP2-php and GeoLite2-City.mmdb or GeoLite2-Country.mmdb ? Seem more accurate and it’s also free.
You should download the GeoLiteCity.dat available at this link http://geolite.maxmind.com/download/geoip/database/GeoLiteCity.dat.gz we have updated the link in the article.
hello, I need you to recognize the location of the user and provide the store closest to your location, I only require that 5 stores appear and add their addresses. This serves me? I need to buy something else?
Hi there,
Thank you for your inquiry, you will need the core application Super Store Finder in order to use Exact Geo Location add-on and yes, you can limit nearest stores to 5. More details available in this article here.
Apr 12, 2017: Phenomenal reviews from great customers. Thank you for your support!
Hi!
I buy a Super Store Finder – Multi Categories Add-on and Super Store Finder – Exact Geo Location Add-on, but when I upload a Multi Categories Add-on super-store-finder.js, the Exact Geo Location Add-on don´t work.
Can you help me with super-store-finder.js for the two add-on?
Thanks a lot
Hi, I’m already compare the files and are already working, can you tell me how to display the icons of the categories in the initial results?
Hi there,
Kindly share the url of your store locator and send your purchase codes via our profile page here https://codecanyon.net/user/highwarden and we’ll send you an integrated copy for you to test.
dear sir. i bought all plugin but my direction is not coming. it is giving error Direction not found please can you assist.
Hi there,
Thank you for your inquiry, if you’re facing issues, you can forward below details below via the contact form here https://codecanyon.net/user/highwarden, our technical team will be able to assist you.
1) link to the screenshot of the issue 2) url of store locator 3) temporary FTP access 4) temporary store locator admin access
I sent email, please can you reply. pleaseeeeeee
Hi there,
Our technical team will respond to you via email, kindly liaise via that channel, thanks.
I can’t install add on, when I try WP said me: Please upload a valid add-on zip package for Super Store Finder it’s no clear which folder I have to upload
Hi there,
This add-on is for standalone PHP version, for Wordpress add-on, you can view the list here https://superstorefinder.net/superstorefinderwp/user-guide/#document-26
If you’ve mistakenly purchase an add-on, you can request for a refund here at http://support.envato.com
I have been using Super Store Finder for several years with the multi-categories. A couple of days ago I bought the exact geo location plugin. It breaks my installation. Is it not compatible with SSF + Multi-categories? If it is not compatible, it should be more clearly indicated. Can I get my money back? Thanks.
Hi there,
Thank you for your inquiry. The old version is not compatible with the new ones, you have to download the latest core version and reinstall. If you wish to get an integrated copy SSF + Multi Categories + Exact Geo, you can send you purchase codes via the contact form here https://codecanyon.net/user/highwarden and we’ll send you an integrated copy.
Thanks. I will send the codes.Will there be special instructions for the integrated copy?
Hi there,
You’re welcome, there are no special instructions, you can just install as per normal instructions.
Hi, does it possible install the add on through FTP? can I know the directory? Regards
Hi there,
Thank you for your inquiry, yes, you can install the addon through FTP, kindly refer the installation instructions available at the item description page here https://codecanyon.net/item/super-store-finder-exact-geo-location-addon/5706319
Still not working. Maybe I don’t understand which directory.
Hi there,
If you can send your server info including url and ftp access via https://codecanyon.net/user/highwarden , our technical team, might be able to assist you.
Geolocate not working all our Chrome browsers for your version of http://preview.codecanyon.net/item/super-store-finder-exact-geo-location-addon/full_screen_preview/5706319 – Request to use current location working on all other browsers but not on Chrome browsers
Hi there,
Google has made changes lately and for Chrome users to use Geo Locaiton, it will require the server to be upgraded to HTTPS, more info available here https://superstorefinder.net/support/knowledgebase/geo-location-not-working-in-chrome/
How can I change the default distance (100km) for a wider range (like 300km)?
Hi there,
Thank you for your inquiry, to change the default distance, you can refer to this knowledge base here http://superstorefinder.net/support/knowledgebase/how-do-i-add-or-customize-the-radius-radio-button-in-responsive-version/
Mar 21, 2016: Magnificient Reviews! Thank you, we appreciate it!
Hi there – I have the super store finder running on a project, and have purchased the custom markers add-on and the exact geolocation add-on. Per your install instructions for the custom markers add-on and the exact geolocation add-on, I replaced the required files in superstorefinder-responsive and have geoip turned on in the admin side, but the site is still not geotargeting the user on page load. I have locations already entered in the admin side, and they definitely show up if you type in your location. Is there something I’m missing on the install? I have also sent an email through your support portal, so thank you in advance for looking at this 
Hi there,
Thank you for your inquiry, we’ve replied your query via mail.
Hi,
I have your “Super Store Finder” working with the “Compact Theme – Super Store Finder”, how do I install this Add-on, the files are not same.
Hi there,
Kindly send a message via profile page and provide the url of your store locator so we can have a look.
Sent.
Hi… For some reason my geo location doesn’t work. Can anybody help?
Hi there,
Can you provide url, admin access and temporary ftp access via profile page, let us have a look.
Hi there… My fault! I didn’t had the geo location add-on. Bought it right away so it’s working now. Thanks for this cool script. Arjan
No worries, glad that it’s working at your end.
Hi is there any issue with the geo location on IOS?
Hi there,
I’ve tested and it’s working all right. You need to ensure that your device geo location is turned on. Refer to this video guide here https://www.youtube.com/watch?v=a18Xxg8UPbI
Cheers. Joe Iz
