47 comments found.
Hi, is this SaaS Supported or non-SaaS?
Hello,
Sorry for the late response. This is not a module of UltimatePOS. It is a separate application.
Hi I have few questions before I purchase this script. 1: Is there any way in this scrpit that we can define a hierarchy and ticket goes to that process like first to team lead then manager and then HOD. 2: Is there any option if ticket is closed an email is sent to the user that your ticket is closed and you can check response? please let me know thanks
Hello,
Sorry for the late response.
1. No this type of hierarchy is not available.
2. Whenever there is any response in any ticket it gets send to user that you’ve a new response.
Please let me know if any further question, looking forward to seeing you use Perfect Support system.
Good day,
I hope this message finds you well. I am writing to seek your assistance regarding an error that users are encountering when attempting to reset their passwords. https://prnt.sc/Uhjy1X7KqQgU
Could you please look into this issue and provide guidance on resolving it? Your expertise in addressing technical challenges like this would be greatly appreciated.
Thank you in advance for your prompt attention to this matter.
Hello,
The error is because of some SMTP error provided by you in .env file.
Please check.
perfect support will need to installed on vps or it can be installed on any hosting
any hosting.
How are tickets added? Demo accounts do not work and they need to verify address. Only admin works. Can tickets have uploaded files?
Hello,
Sorry, the demo account is now Working. Please check.
Ticket can be created by the customer by login into the system.
Yes, there is an option to enable/disable uploading of files, right now it’s disabled in the demo so you’ll not be able to upload but you can enable this in your installation.
Let me know if you’ve further questions.
Looking forward to seeing you use Perfect Support ticketing & document management system.
can it work on ultimate pos as module?
Hello,
Not as of now, but you can add link of this inside UltimatePOS where customer can open new tickets.
Looking forward to seeing you use it.
Could you show me how to implement I would really like to try it out
Yes, once purchased our support will help with this. Please open ticket for our support to check it.
Thank you
Hello, 1. The system has Email parsing? 2. Can the user create a ticket without register like based on the form?
Hello,
Sorry for late reply.
As of now user will have to login in order to create/update tickets.
Let us know if any further questions.
Looking forward to seeing you use Perfect Support system.
Hi, I want to add my local language, and I have already translated all language strings. So how can I make customers use this system in our local language?
Hello,
Check document here: https://ultimatefosters.com/docs/ultimatepos/settings/changing-language-preference-and-adding-editing-translations/For further question lease open a ticket in support with the complete details of this:
Support link https://ultimatefosters.com/support/
Good day!
Thank you.
Already opened please reply Ticket #9099
Sure
Hello, are you on holiday? Can you please check my messages on Teams Chat?
Replied.
why php version must be PHP >= 7.3 my php 8.1 and i can not install the script
Make sure it’s 7.x only
Hi is there any updates coming to the perfect support ticketing system, I am waiting for the custom fields support as we have discussed since last year.
Yes, custom fields is coming in few days.
CUSTOM FIELD feature is released now along with many other new features.
Under documentation, how can we attached a PDF file to each section or article?
Hello,
Under documentation you can use the existing text editor write the comple text with formatting.
To attach PDF the best way it to add it as a link by hosting the pdf in website.
Hope it is clear now, if any questions please reply back.
We’re running a 40% Black Friday discount, which will expire soon. So good chance to purchase now at a discounted price or pay full price later
Can you please start the installation service ASAP? You check the support ticket.
Sure, it will be installed.
Hi Team, can you please get your support team to look into some of my urgent support tickets? They are urgent because the system is not working properly.
sure, will be replied.
I have paid you for the customisation. Please check the tickets.
Sure, it will be replied. Sometimes ticket gets delayed because of huge tickets volume. Please cooperate. Thank you
Hello im intreasted in your script i have 3 presale Q. 1)can i add video on documentation? 2)can i change the theme of documentation? 3)can i download the documentaion and file ?
REgards
Hello,
1. Yes you can embed video in the documentation.
2. As of now default theme is present which fits the designs of the entire application. So best suitable for every purpose.
3. Didn’t understand the download documentation meaning? Do you mean a print option so that visitors can print it?
To inform you – we’re running a Black Friday 40% discount on “Perfect Support ”. It will expire soon. So good chance to purchase now at a discounted price or pay full price later
4)is it Support Envato login?
Sorry for late reply.
3. That kinds of download is no available.
4. Envato license key validation is present along with support period check & no 2 users can enter the same license key.
We’re personally using this for envato product support and it works very well.
To inform you this Black Friday 40% discount will expire in the next 3-4 hours. So good chance to purchase now at a discounted price or pay full price later
Hi webfosters team,
You told me that you are going to add support for custom fields which user can fill during ticket creation last year but I am still waiting. Currently admin can’t even add a simple text question all fields of ticket forms are static.
Do you have any plans to add this or not, it’s been so long I even left a 5 star review for you but now I am very disappointed with this purchase I thought you will add more features to make this really a perfect support ticket system.
But now feel this not even close to being a stardard support system with essential features it is very limited in feature even free & open source support ticket system has better features.
Dear Codesam,
We undrstand the delay in adding this feature. Be assured that it will be added in next 1 month for sure.
So the custom fields will vary based on products or based on departments or will it be same for all products & departments?
Let me know.
Thank you.
Hi Thanks for reply,
I am custom fields should be related to products & can also be based on ticket category like support, billing, technical etc.
You can check this link for your reference on customer fields implementation : https://support.uvdesk.com/en/blog/uvdesk-create-custom-fields-to-suit-your-requirements
Hope you do this product a justise with it’s name.
Hello, is there anyway to reply to customers with image? I tried to insert image in the text editor but there was no way to insert image.
Hello,
For images you can simply insert it by uploading it to dropbox or imgur or google drive.
It is not present to keep the system lightweight and not increase the storage size rapidly.
Looking forward to seeing you use our product soon.
Thank you
Dear Customer,
Perfect Support V1.6 is now RELEASED.
Lots of new features & improvements, Do check it out.
Let us know if any questions.
Looking forward to seeing you use it.
Hi, I have been checking out your app and have one question. It includes E-Mail parsing/processing to create tickets? Let’s say a user sends a support request via E-Mail, either to a set address or with some sort of keyword, can the system create a ticket automatically based on that E-Mail???
If it’s not included, do you plan to add it???
Hello,
Thank you for checking Perfect Support.
Email parsing is not present, we’ll check if can be added in future releases.
For now you can add a link where customer can create ticket.
We’re using this system ourself for 1.5+ year and it works flawless. We’re sure it will help you as well.
Looking forward to seeing you use it.
Dear Customer,
Perfect Support V1.6 is now RELEASED.
Lots of new features & improvements, Do check it out.
Let us know if any questions.
Looking forward to seeing you use it.
bhai please reply Ticket #4845
its get closed automatically without my answer
i am not able to set my landing page to docs or submit ticket as per demo few of options are missing in my script
there is 1 month left in my support and i didn’t get support for a single issue
i will be thankful to you if you help me
thanks again
Replied to the ticket.
Hi thewebfosters,
You asked me to give 5-star rating to this item which I did but I don’t see you have any plans to update or improve this perfect support ticket system.
I now think I should have chosen another support ticket system instead of this one. You just promise to provide update & features in comments but don’t provide it.
Hello,
We’re working on updating it, it will be releases in next week.
You can also suggest to support on what you need.
Looking forward to your cooperation.
Hi it’s been more than a week now any updates, it was last updated 10 months ago on June 15, 2021.
You told me that you are going to add support for custom fields which user can fill during ticket creation last year but I am still waiting. Currently admin can’t even add a simple text question all fields of ticket forms are static.
I thought it will be improved but now I see the perfect support ticketing system is not updated at all I even shared you the reference images on support.
Dear team you know Freshdesk’s free plan is having more features then this, I request you to please consider few minor improvements.
Sorry for the delays, we’re certainly working on more improvements. Many features are completed and a few in development, let us try to release the features asap.
Hi I just received notification about the update, can you please tell me how I can update my existing installation to latest version.
Is there any documentation guide available for updating the perfect support script. Also does this version now comes with custom field support during ticket creation.
Thanks.
Hello,
Check the steps mentioned here: https://support.ultimatefosters.com/article-updation-23
Check this version log for details information on what’s new: https://support.ultimatefosters.com/section-version-log-releases-22Thank you
please reply Ticket #4845
Thank You
Sure, it will be replied.
Still not replied
bhai please reply Ticket #4845
Thank You
Sure, Thanks.
Hi I would like to know does have integration with woocommerce so when a customer creates a ticket the order info can be synced from our woocommerce websites using order number.
Which laravel & framework version does it uses & do we get complete source codes to implement any extra features.
I see this has not been updated since long time do you plan to update this anytime soon with more improvements.
Hello, We’re working on WooCommerce integration and it will be available soon.
Laravel 7 is used here. Yes you get source code.
Yes we’ll update it very soon, it is already in our plan.
Thank you
Hi Thanks for the reply, any idea when the WooCommerce integration will be available.
Hello, Sorr for the delay, we don’t have a exact date as of now.
Dear Customer,
Perfect Support V1.6 is now RELEASED.
Lots of new features & improvements, Do check it out.
Let us know if any questions.
Looking forward to seeing you use it.
