Hello,

Thanks for your feedback.

We will attend to this as soon as possible.

Thanks.

- We cannot offer free access for life. If we put a trial period of -1, there is an unpaid invoice. We are therefore obliged to have a trial period even if the price is $0 and it is lifetime access.

- The arrow at the top to see the account is annoying and when you click on it it’s difficult to go back. We should consider a drop-down menu button on the left, in the menu, which is called “my account” for example and which groups together quotas, billing data, limits, packages. Ideally you should stay in the same place and cannot land on another page.

I think it will be better with these.

Hello,

The single database for all tenants is using individual tables for each tenant in the same database, and is a very good approach for keeping tenant data separate and secure. It’s designed to work well, even with around 100 to 200 customers. You shouldn’t experience any noticeable slowdowns in performance with this setup.

You can continue using this method confidently as your customer base grows.

If you ever have questions or need assistance in the future, please feel free to reach out. We’re here to help!

Thanks.

Cool, thank you. And my last question … is it possible to change the database later with existing customers? Or could you build a system that enables to securly switch between the four different modes? What mode is your personal recommendation?

Hello,

We dont have option to do this currently, and its possible to add migration feature only where you can move tenant from a datacenter to another.

All modes are good and ensure data safety, most prefer single database single tenant mode. It all depends on your resources. If you have the capacity of maintaining each tenant on separate database, that will be the best.

Thanks.

We should have a sales soon.

Thanks.

Hello,

We appreciate your recent communication.

In regard to the compatibility of our SaaS module with various plugins, while we haven’t tested every single plugin available, it’s worth noting that several customers are successfully utilizing more than 20 modules in conjunction with our SaaS module. Rest assured, we are actively working to ensure seamless compatibility with as many modules as possible.

Your report regarding a specific issue is invaluable to us. Whether or not you decide to make a purchase, we will thoroughly investigate and address this matter. We genuinely appreciate this feedback, particularly as it provides us with a fresh perspective.

Yes, We do have plans to introduce a Content Management System (CMS) frontend in our future development roadmap.

We value your engagement with our demo and remain dedicated to improving our service based on your input.

If you have any further questions, concerns, or additional feedback, please feel free to reach out to us. Your satisfaction is our priority.

Thank you for considering our module for your needs.

Thank you for your reply, last question: will i be able to migrate my existing client’s database into the new created for saas.

I’ve 4 clients already, will I be able to migrate them or point the database into the existing one

Hello,

Thanks for reaching out.

We do not provide a tool for migrating existing instances, however, its possible just as you described;

pointing the existing database as pool and renaming the tables to include the tenant ID.

Thanks.

I’m sorry, I corrected paragraph 1 myself.

Hello,

We sincerely appreciate your correspondence.

1. Language Additions: We are committed to continually enhancing our offering, and the addition of new languages is certainly on our agenda. To expedite this process and ensure that we prioritize languages that are important to you, kindly inform us of the specific languages you desire. Your input greatly influences our development roadmap.

2. Clarification on ‘No Variables’: We appreciate your feedback regarding the use of variables in our files. To clarify, we do incorporate in-text variables marked as ’%s’ where deemed necessary. If you could provide more context or specific examples related to your inquiry, it would be immensely helpful, enabling us to address any concerns or confusion effectively.

3. Landing Page with CMS: We acknowledge the feedback received regarding the absence of a landing page with content management system (CMS) capabilities. Your input is invaluable, and we are actively considering the inclusion of such functionality in our next update. This addition will enhance the overall user experience.

Thanks.

We replied your email.

Thanks.

Hello,

Sincere gratitude for taking the time to provide your valuable thoughts and feedback.

Regarding the landing page, please be informed that it currently serves as an illustrative placeholder. We fully understand the importance of delivering a more robust landing page with Content Management System (CMS) capabilities in our forthcoming updates. This enhancement is a top priority for us, and we are committed to providing a better user experience.

Your feedback plays a crucial role in helping us shape our platform, and we greatly appreciate your input.

Once again, thank you for your feedback, and please feel free to reach out if you have any further suggestions or questions. We’re here to assist you.

Thanks

Hello,

Thanks for reaching out.

This is a module for Perfex CRM and requires you to have Perfex CRM installed.

Thanks.

Hello,

Yes, extended licenses will be the appropriate license from legal point of view.

You can read more here : https://codecanyon.net/licenses/standard

Thanks.

Hello,

We dont have this feature yet.

Thanks.

Hello,

You need to setup wildcard subdomain and SSL. If you are on shared hosting, your provider can assist you with this or you can follow this guide: https://docs.risetosaas.com/home/how-to-create-a-wildcard-subdomain/

Thanks.

Perfect! Let’s wait for the new version to be released and purchase the plugin, so we can install it in Portuguese and with the most up-to-date version. Thanks for the answers!

Hello,

Portuguese is available now.

Thanks.

Hello! It’s great news! But unfortunately we are going to opt for Perfex’s SAAS, the value of the RISE extended license is absurd.

Hello,

Thanks for this wonderful feedback, we will look into them in the next update.

Yes that’s it. Offer lifetime access, but with limits (customers, projects, etc.). Not just access for X days.

It would also be interesting to be able to offer annual offers (have a “monthly” button and another “annual”).

Thank you for your feedback, I hope it will help you in the development of SaaS.

Hello,

Thanks for your great contribution. We appreciate your feedback.

Numbers of your suggestion were attempted in the new update and we hope to make it better with time.

Thanks.

Thank you very much for taking into account my suggestions for improvements. This is very appreciable.

Hello,

Kindly check the documentation regarding Not found issue: https://docs.risetosaas.com/home/special-configuration-for-nginx-and-apache-removing-index-php-from-url/

You can reachout on support@risetosaas.com for further assistance.

Thanks.

After installation, there is a 404 error, it tries to access the folder https//:meudominio.com.br/saas but it wasn’t even created by the plugin, how can I solve it?

I wish to address the situation you’ve encountered. It appears that the issue may arise when attempting to access the left drop-down menu from the superadmin interface. It’s important to note that this menu item is not a folder but rather a route within the system.

Frequently, such occurrences are linked to either malfunctioning JavaScript or a situation where the website has not fully loaded.

To seek a resolution to this matter and receive further assistance, we kindly recommend reaching out to our dedicated support team via support@risetosaas.com.

We greatly appreciate your understanding and cooperation as we work to resolve this issue promptly.

Thank you for choosing our services.

Yes, we are using the latest version.

I have my own landing page in html. Where do I have to upload it so that it runs on the root of my domain?

Hello,

we currently inherit the RISE default page builder. You can go to Settings > Setup > Pages to edit the content of landing page.

We are hoping to find a solution with less restriction in future updates.

Regarding issue#1, kindly reach out through support@risetosaas.com so we take a look. Also ensure the client have primary contact as its required for the instance deployment.

Thanks.

1. Yes tenants inherit superadmin email content 2. No at the moment.

Thanks.

Thank you, I have another question because I can’t find this in the user settings: can the user configure online payments to collect their invoices?

Yes they can.

Kindly not that this is not a full CRM rather, its a module for RISE CRM to make it SaaS.

Thus all functionalities in RISE CRM are available to all tenants.

Thanks.

Hello,

Thanks for bringing this to our notice.

As shown on our demo, our plugin is well tested before releasing. Also we made live preview of installation.

However, every software become great from customer feedback. We are here to support you and this is not just about the amount you paid to purchase the software rather getting value for your business.

Thus thank for giving us the oppurtunity to provide you deserved support.

Be rest assured this 404 is defintely a minor issue most likely due to server type. We cant reproduce this yet even with RISE 3.5.2 from our environments

Kindly assist us in solving this with your server envinronment i.e web server type, php version e.t.c. You can find this from your RISE settings panel.

We hope to hear from you soon.

Thanks.

How do I send you a message as the support message are public comments here.

You can send us message directly through the contact form on the profile (https://codecanyon.net/user/ulutfa) or email: support@risetosaas.com

Thanks.

This is linked to the 404 error issue.

Hello

Yes it can be edited use riche text editor

Thanks.