209 comments found.
DON’t BUY THIS PLUGIN HERE!
IT’S A SCAM THE SAME PLUGIN YOU CAN DOWNLOAD IT FREE HERE: https://nl.wordpress.org/plugins/woo-refund-and-exchange-lite/
Hello,
We understand your concern, but it’s important to clarify a few things. The free plugin you mentioned offers only the basic return feature. Our premium version on CodeCanyon includes additional features that are not available in the free version, such as: Product exchange Order cancellation Enhanced return management.
Nonsense, read the response below, you indicate that the WhatsApp function is not included.
We have not mentioned that we have a WhatsApp feature in the plugin, you can refer to our documenation each and every feature which we have is mentioned
So for the last time. Ar al this features includes yes or no?
Features in Pro
All features that are listed in free are also included in the pro version
WhatsApp Notifications For Customers
SMS Notification for Refund, Exchange, and Order Messages
Partial Refund/Exchange/Cancel
Order Product Selection for Refund/Exchange
Automated Refund
Cancel Order
Advanced Wallet System
Global Shipping
Refund/exchange for guest users
Numerous shortcodes available for the custom refund/exchange emails
Admin can initiate refund and Exchange requests from the backend
Refund and Exchange requests for sale items
WhatsApp Notifications For Customers>> No, this feature is not available
SMS Notification for Refund, Exchange, and Order Messages>> Yes we have this feature using the Twilio integration
Partial Refund/Exchange/Cancel>> Yes this feature is available
Order Product Selection for Refund/Exchange>> Yes, this feature is available
Automated Refund>> Admin need to approves the refund from the below
Cancel Order>> Yes, this feature is available
Advanced Wallet System>> Yes, this feature is available
Global Shipping>> Yes, this feature is available
Refund/exchange for guest users>>Yes, this feature is available
Numerous shortcodes are available for the custom refund/exchange emails>> Yes, this feature is available
Admin can initiate refund and Exchange requests from the backend>> Yes, this feature is available
Refund and Exchange requests for sale items>> Yes, this feature is available.
If you still have any query you can directly connect with our team they will help you with yor each and every query.
Regards,
the reason is it is also stated here:
Hello,
That is a different plugin that you have shared above. You can refer to the documentation for the Codecanyon plugin below. https://docs.wpswings.com/woocommerce-refund-and-exchange-rma/?utm_source=wpswings-rma-doc&utm_medium=rma-cc-page&utm_campaign=docWhat it the difference with this 2 plugins? It have the same name and options. Also the author is the same
Before I buy your plugin, is this all included?:
WhatsApp Notifications For Customers SMS Notification for Refund, Exchange, and Order Messages Partial Refund/Exchange/Cancel Order Product Selection for Refund/Exchange Automated Refund Cancel Order Advanced Wallet System Global Shipping Refund/exchange for guest users Numerous shortcodes available for the custom refund/exchange emails Admin can initiate refund and Exchange requests from the backend Refund and Exchange requests for sale items
Hello,
Please contact us at https://wpswings.com/submit-query/ our team will help you
No i ask it from here. Because you answer is shit. I dont buy it
Hello,
The WhatsApp notification feature which you are asking we don’t have this in this plugin.
Regards,
so what you guys are selling here is the free version? and i didn’t just ask for the whats app function but multiple functions. this is just a big scam. what you guys are offering here is the free plugin version and then you ask money for it. scammers. and your answer always doesn’t please me either. you are bad sellers
This one and the one in your official website difference??
Hello,
Please contact us at https://wpswings.com/submit-query/ our team will help you
Pre Sales question: Can you disable exchanges and only have refund functionality only for your plugin? I want to allow the user to initiate a refund request and not display the Exchange icon like on your demo?
Hello,
Thanks for showing interest in our plugin,
Yes you can do this with our plugin
What is the pricing for multiuser license?
Hello,
We only sell our plugin as a single license
Great work!
Hi Acnoo,
Thanks for your kind appreciation.
Regards
Hello,
Please contact us at https://wpswings.com/submit-query/ our team will help you
Hello, does the plugin support Oxygen Builder? I am testing on this builder and the refund button does not work, maybe because Oxygen disables the theme. Thanks
Hello,
Thanks for showing the interest in our plugin.
Please contact us at https://wpswings.com/submit-query/ so that our team can provide you with the solution for this.
Regards WP Swings
Hello,
I was exploring your demo as I am considering purchasing the plugin, and I noticed an issue when trying to exchange a product.
Here’s what happens: After clicking “Exchange Product,” I select the product and then click the “Choose Product” button. The selected product appears correctly. Then I selected the reason for exchange. However, when I click “Submit Request,” an error message appears saying “Choose exchange products.”
It seems there’s no option to properly select the exchange product, even though it was added correctly. I’ve attached a screenshot for reference: screenshot.
Could you please look into this and provide a fix? I believe resolving this would greatly enhance the exchange product functionality.
Thanks for your support!
Hello,
Please contact us at support@wpswings.com so that our team can help you in a much better way.
Regards WP Swings
Hello,
That’s your demo site, you can see the URL.
I thought it might be browser issue, so I tested on multiple browser like chrome, brave, duckduckgo, edge, 1dm, safari however nothing worked.
If I’m wrong can you make one tutorial video. I’m thinking to buy the plugin but need to fix this.
okay we will look into it.
Are you able to exchange a product that’s already been exchanged? (Ex: a customer wants to switch an item and then decides to switch it again?
Hi, just wanted to check-in as I haven’t heard a reply to this yet. Would just like to know if the above is possible, thanks.
Hello
Thanks for purchasing our plugin.
Upon exchange a new order is created, so the user can submit the new exchange request from that new order.
Please contact us at support@wpswings.com so that our team can help you in a much better way.
Regards WP Swings
hi i just PURCHASED it for my client but its diffrent plugin not premuim for https://wordpress.org/plugins/woo-refund-and-exchange-lite/ the free version is petter what i got is WooCommerce Refund & Exchange With RMA version 2.1.4 why ?
Hello,
Please contact us at support@wpswings.com so that they can help you in a much better way.
Regards WP Swings
Hi, before i purchase I want to find out if there are shortcodes I can use for the refund form, exchange form, and message form.
I will like to keep my site design and will want to use shortcodes to adapt.
Hello,
In our plugin when you install the plugin on your site the forms will forms will created by default. For further queries please contact us at support@wpswings.com so that they can help you in a much better way.
Can I translate strings to Spanish?
Hello,
Yes you can use the loco translate plugin to translate the strings.
Regards,
The specific error tracking information is
[26-Dec-2023 12:40:40 UTC] PHP Fatal error: Uncaught Error: Call to a member function get() on null in D:\xampp\7.4.33\htdocs\xxxxxx.com\wp-content\ plugins\woocommerce-refund-and-exchange\front\class-order-exchange.php:909 Stack trace: #0 D:\xampp\7.4.33\htdocs\xxxxxx.com\wp-includes\class-wp-hook.php(324): CED_Rnx_Order_Exchange->ced_rnx_add_exchange_products(’’) #1 D:\xampp\7.4.33\htdocs\xxxxxx.com\wp-includes\class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #2 D:\xampp\7.4.33\htdocs\xxxxxx.com\wp-includes\plugin.php(517): WP_Hook->do_action(Array) #3 D:\xampp\7.4.33\htdocs\xxxxxx.com\wp-content\plugins\woocommerce\templates\content-product.php(65): do_action(‘woocommerce_aft…’) #4 D:\xampp\7.4.33\htdocs\xxxxxx.com\wp-includes\template.php(792): require(‘D:\\xampp\\7.4.33…’) #5 D:\xampp\7.4.33\htdocs\xxxxxx.com\wp-content\plugins\woocommerce\includes\wc-core-functions.php(284): load_template(‘D:\\xampp\\7.4. 33…’, false) #6 D:\xampp\7.4.33\htdocs\xxxxxx.com\wp-content\plugins\woocommerce\includes\shortcodes\cla in D:\xampp\7.4.33\htdocs\xxxxxx.com\wp-content\ plugins\woocommerce-refund-and-exchange\front\class-order-exchange.php on line 909
Hello,
We suggest you please share your query over https://wpswings.com/submit-query team will help you in a much better way.
Regards,
I have submitted
Thanks, Team will assist you there for sure. Best Regards
ok, specifically for this code ‘elseif ( null != WC()>session>get( ‘ced_rnx_exchange’ ) ) {’, it should need to include ‘isset(WC()->session)’, why does the related code of your refund plugin associate with the Gutenberg editor’s content editing?
Hello
Our team is in contact with you over email support channel.
That will be the most convenient way for our team to assist you further.
Regards WP Swings
Hi, Is your front-end UI not optimized? Do you have your own CSS? Why is it not compatible with kadencewp?
When the user’s refund is successful, the Order again on the user’s order details page will be replaced by the refund information. Why do you consider covering the Order again button? THX
Hello
Thanks for purchasing our plugin.
As per your mentioned queries, our front is optimized for sure, there might be a need for a little tweak in code, which our technical team can surely take care of, please contact us at support@wpswings.com so that they can help you in a much better way.
Regards WP Swings
for return of the products ,how the plugin works ? Customer will create return request but then how admin will follow returned product ? is there any area to follow up shipment ? I hope I am clear ?
Hello,
Admin will get the mail regarding the refund request.
yes but I dont understand one thing ,
customer will request refund and then he needs to ship back to product . admin will receive refund request but then how admin will receive shipment information for returned product ? user will inform admin via mail for shipment tracking code ?
thank you
Hello
When the admin approves the return request, it is the responsibility of shipping carriers you are using to provide you with update of the shipment. We have provided the integration with Ship engine and Ship Rocket Integration with our plugin.
If you need any more help, please connect with our support team at https://wpswings.com/submit-query team will help you.
Regards, WP Swings
thank you very much for quick answer . I have checked shipengine and unfortunately they dont support Turkey .I live in Turkey and I need to find a solution which works in Turkey thank you
Hello,
I suggest you please connect with our support team at https://wpswings.com/submit-query team will help you.
hi is there any setting inside the plugin for preventing user can request return of the product after 14 days ( or x days ) . I look for it . thank you
Actually I look for belows ;
1- Enable the conditions for the refund button visibility 2-Refund button for specific user roles, order statuses, product categories, products, and payment methods, 3-Partial refunds 4-Change the refund type to an automatic WooCommerce coupon 5-Auto refund option to accept order refund requests automatically 6-Hide the refund button after a specified time (days, weeks, months, years), 7-Additional form fields (Multiselect, Upload, HTML), 8-the privacy and refund policy checkbox and link to the terms and conditions page you set in WooCommerce 9-Let customers upload files for warranty requests 10-Multiselect form field to collect data about refunds and returns, 11-Priority email support 12-Refund form builder 13-Refund Request management page 14-Decide about the refund status for a WooCommerce order directly from the Order Edit Screen 15-Send an email to the store administrator about the WooCommerce refund request 16-Adjust the order returns with the plugin ( for pyhsical products , buyer can enter shipment information for tracking of the return product )
Hello
Thanks for showing the interest in our plugin.
As per your query, we have provided an option in our plugin such that if you enter 15, user can submit the refund/ exchange request up to 15 days only after the order is placed., then after 15th day, the option for refund won’t be visible on front end.
But if you want that user should be able to submit the refund/ exchange request after 15 days only, not before, then please connect with our support team at support@wpswings.com as our technical team have a solution for this.
Regards WP Swings
Does this generate a return shipping label with a barcode? So business owners can scan returns and make inventory updates?
Does Does help client generate a shipping labels? The customer can print and have instructions for rma process
Hello,
Currently, we don’t have such a feature in our plugin please connect with our support team at https://wpswings.com/submit-query team will help you.
okay, thank you. ill contact them.
Hi, Where can I find the purchase code?
Hello,
You will find the license ley/purchase code in the My Account section.
Regards,
Sorry, I can’t find it. It can only be download in My Account. Can you send it to me via email.
Hello,
Please connect with our support team at https://wpswings.com/submit-query team will help you.
Regards,
Does this work with the Braintree for WooCommerce plugin? https://woocommerce.com/products/woocommerce-gateway-paypal-powered-by-braintree/
Hello guys, If I want customers to not be able to initiate returns after a certain number of days from the order delivery (status completed in dashboard), is there anything else I need to do besides putting the number of days in the “Maximum Number of Days” field in RAE Settings? Even if I have 16 days set there, customers can still initiate returns after 30+ days without any issues.
Hello,
I suggest you please share your query over https://wpswings.com/submit-query team will help you.
Regards,
