61 comments found.
Is there a possibility for the customer to open a support ticket through WhatsApp?
This is a hooks-related actions module, one-way and based on Perfex CRM’s actions.
hello i send to your mail about “WhatsApp Business Platform Integration for Active eCommerce CMS – Notifications addon” i want to buy this one fro you
Hello.
We do not offer such a plugin for Active eCommerce CMS.
I notice there is a trigger for new tasks, but what about task updates?
All supported triggers (current version) can be found at Item Details tab.
hello, can you do custom work? I would like to be able to notify the client when a ticket has been answered, notify the client when a comment on the project has been answered, notify the client when an appointment is scheduled on the calendar, is it possible?
Please contact us through our profile’s contact form, with your complete brief.
can I use this plugin connect to 3rd party services like twilio?
This is a WhatsApp triggered messages plugin.
With our plugin, you can send messages to customers and staff members of your RISE CRM, using cloud-based servers owned by Meta to host the WhatsApp Business API client.
Is there any plan to update this plugin to support task, project update notification? Not only when creating new task or project
Those are not features currently offered, however, they may be included in a future release.
hello
1. I want to send bulk message to customer for marketing via WhatsApp API 2. add agents to response customer 3. auto bot message reply according to customer pre-template option 4. monitor delivered, read, click
is this possible with this ??
Hello.
With our plugin, you can send messages to customers and staff members of your RISE CRM, using cloud-based servers owned by Meta to host the WhatsApp Business API client. This is an one-way communication plugin. Not an automated bot configuration and no tracking features are included.
Is there a costs per whatsapp message when using this?
There are messaging and usage tiers – you can still use a pretty good limit without verifying your buiness, but if you do so, this will give you a great boost of availability: https://prnt.sc/7emMv9qsL68d – You can also find the API limits here.
We strongly suggest that you check those values in Meta’s official page, as things might change according to new promotions/product changes/policies etc.
Ok thank you, does the current version support messaging when a new calendar event is added into the CRM?
All available triggers can be found in item’s salespage (regularly updated list based on new versions of our plugin)
I have just purchase the script but i need to help to install it the documentation is not guide me properly and the documentation is not work
Please open up a support ticket requesting technical assistance – our team will help you.
i did it before 1 hour ago but no one response
No one reply so far
All tickets are beign replied during business hours/days and according to the TAT of item’s support policy. Please bare with the support team for a reply.
still no one response it going 18 hours no one response
All tickets are being replied during business hours/days and according to the TAT of item’s support policy. Please bare with the support team for a reply.
Does Whatsapp Support PDF Invoice Attachment???
An Invoice link will be sent instead, in order for the customer to check it out through RISE CRM.
Demo is available ???
You can check out the pre recorded videocasts of our salespage, they are taken from a real demo and showcase the item’s usage.
Is this due to go on sale any time soon? would like to try it out but bit too costly at the moment.
No, there are no discount plans at the moment, for this item.
your script support call to action button with message
Please check the currently supported actions, found at Item’s Details page.
Hello, I would like to know if it’s possible to configure notifications so that when there’s an update on an existing ticket, a message is automatically sent to the team members
Thanks for your assistance
Hello.
We do offer notifications upon new ticket creation. Here are the available notifications for them:
1) WhatsApp notification to the phone number of the primary contact of the related Ticket, through a template that supports merge fields.
2) WhatsApp notification to the phone number of each Staff member, through a template that supports merge fields.
Is it possible to send a WhatsApp notification when a ticket receives a comment, rather than just when the ticket is initially created?
Triggers are based in available hooks of the core. Ticket Update is not a supported hook ATM
Can this module send a ticket status update? We understand that a new notification is sent when a new ticket is created, but we also need to send a notification when the status of the ticket is updated, for example when we change the ticket to closed.
Here’s the current version’s supported actions list for the Tickets:
1) WhatsApp notification to the phone number of the primary contact of the related Ticket, through a template that supports merge fields.
2) WhatsApp notification to the phone number of each Staff member, through a template that supports merge fields.
Hello, I have a concern. I see that forms can be created for the client and be able to embed them in the web page.
When a user enters their phone number, does it also send the WhatsApp message template automatically? Or are the templates only sent if a lead is added manually?
Our module works with specific triggers. Please give our demo videocasts a check – they contain examples of usage.
Currently the video template type is supported by your system ?
We do support text-based templates.
Do you plan to add in the future?
If a big volume of requests arises for the same need, our team will add this feature.
This plugin can provide auto replies?
You can start conversations with customers, send customer notifications or infromation regarding actions that occur in your RISE CRM (Invoice generation, Proposals etc ). Messages can be triggered under your specific rules, created using a selected trigger point, out of the most common RISE CRM’s functions (IE When a new Lead is created, when a new Invoice is ready for checkout etc).
What if the message is coming from customer? Is there a way to handle auto response?
This is not a two way messanging client, its a programmatic plugin that sends out messages upon specific rules triggered by hooks.
Hello it is error during installation. when i upload the files. it says
The required files missing. please help
Have you opened up a support ticket inside support portal, mentioning your local issue so our support engineers can help you?
Hello i have a question before buying this.
is this works both whatsapp and business whatsapp?
also how is the limit number of sending this message in day?
This is a WhatsApp Business Platform Intergration plugin for RISE CRM.
It gives medium to large businesses the ability to connect with customers at scale, using Cloud API and free messaging, under WhatsApp Business Account (WABA) limits ( https://developers.facebook.com/docs/whatsapp/overview/business-accounts/ )
please help with ticket 37071.
Support team will help you at your ticket. Please bare with them for a reply under TAT.
