69 comments found.
Please clarify if multilingual articles are supported
Yes, multilingual articles are supported.
can we create Ticket for the customer and then link with concern customer account
Thanks for prompt support, I received successful update Thanks again
Most welcome
consider selling the complete source code even though you know that KingPoster SAAS is discontinued
Pre sales questions: 1-Does it shows only one language interface, or if the admin added several language translation, then the user can select which interface language to use?. 2- I could not find in the admin demo how to translate, it only give drop menu to select language and it is only one there” English”
Yes, it supports multiple languages. You can install the Translation module to add additional languages and manage language translations.
https://img001.prntscr.com/file/img001/6vIyDz0vRnCblUhJZ3MOMw.jpeg https://img001.prntscr.com/file/img001/VLWVQfc-TsKoj_AWUlEMhw.jpegDoes this script offer payment plans for subscribers?
Does your scripts off a subscribed user payment plans such as pay pal or stripe?
Appreciate your interest!, that feature is not yet available
Presale question: Can the system also check if a envato purchase code is valid and only give the user to raise a support ticket if the user is eligible to receive support? Thank you
We are looking for a system that will keep the knowledge base behind the login, it looks like from the demo that is the case, I just want to make sure. If someone is not logged in, can they still see the knowledge base?
What is now the latest version?
1, Do you have live chat and chatbot (preset question and answer option) also in this for website visitor?
2, Also do you have staff role access management, and department? and Ticket routing automation system? like work flow?
1 – A built-in live chat or chatbot is not available, but you can integrate a third-party solution for this purpose using JS code.
2 – There is a role-based access management system in place. While departments are not currently available, categories can be used for organization. Tickets can be assigned to available agents based on the number of open tickets they have, or can be automatically assigned to a specific agent or manually re-assigned as needed.
Best regards
Hi, I sent a support request, can you help me please?
hi, i replied your ticket, if still need any help feel free to open or reply the ticket
Regards
hello how can i disable the ticketing system. i want only the knowledge base part only.
Thank you
You can disable ticketing by adding this line to your /config/settings.php file
‘ticket_allowed’ => false
https://prnt.sc/h00c8dSXfxeh
And disabled registration from Settings page
https://prnt.sc/XHnIvN3nzlib
Best regards
Hi, it seems that demo doesn’t work. It shows me Plesk default page. Please fix it soon
Hi, we updated the demo link on item description.
Regards
hi,,i purchased kingposter but it’s removed.i there another option to download it?
hi, That item is no longer since about 3 years ago.
Regards
Hi there, I may need to get another license, and I do have a presale question please. Can Knowledge Base be disabled from the admin side? I just want to be able to use the ticket system only. Thank you, Cheers.
hi, Yes we added an option to disbale the frontend ( Knowledge Base )
Thank you for the response.
When should we expect a newer version to be released? Any estimated day/week/month
Will you be adding Dashboard and Statistics for the tickets?
No updates since last year?
Last update was on 14 October 2021 about 4 month ago.
We are working on version 2.0 that will be available very soon
Best regards
can we customise it, eg changing the main logo?
Yes you can change the logo and favicon from the settings page.
i see no report, and charts
