491 comments found.
PLEASE HELP. How come my apps detected as having invalid license ? I bought it here, legally. This error message appeared in the login screen :
WARNING!! Your license is found invalid or duplicate. Please verify with a new or correct purchase code.
Login to the admin account and enter your valid purchase code from the system settings. Also, you will find a form here for entering the valid purchase code after logging in to your admin account.
Purchase License Read More Contact Support
I already raised ticket support ID #34727. PLEASE HELP ASAP
Hello Sir,
We have received your ticket. We can see that you are a valid purchase user. Please be informed that Friday and Saturday are our weekly holidays, so our developers may take a while to get back to you.
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after i successfully upload the assignement addon then i click the assignment menu but then error 500 show up. how to fix this?
Hello Sir,
Please contact our help center regarding the technical issue. Our developers will help you with it. Support Link: https://support.creativeitem.com/
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I already reply the email, please check.
Hello Sir,
Please provide the ticket number. We will check it with our developer. Please be informed that Friday and Saturday are our weekly holidays, so it may take us a while to get back to you.
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ticket number is #34730
fixed, great support. thanks!
You’re welcome! We’re glad we could help. If you have any more questions or need further assistance, feel free to reach out. Have a great day!
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Hello, I’m trying to update to the new version 1.9. When updating to previous versions, I had to replace the Updater.php file before uploading the update_1.x.zip file, but this time there’s no Updater.php file and there’s no update_instructions.txt file either on the v1.9 folder. Can you please comment on this
Hello Sir,
Please contact our help center regarding this. Support Link: https://support.creativeitem.com/
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Hello dear, pre-sales query finding payment gateway/pay error in demo!!! And is role management dynamic for users? Regards
Hello Sir,
Thank you for your interest in our application. We will look into the issue you mentioned and update the demo.
We have seven different roles with the main product. You can create users according to those fixed roles. For dynamic roles you can check our HR addon. https://codecanyon.net/item/ekattor-8-school-hr-addon-bundle/39847184?s_rank=18
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where can i find the update guide?
You can find it inside the downloaded file. Path: Ekattor8 School Management System > Update pack > v1.8 > update instructions.txt
Is there any plan to include the option to attach files to student records?
Hello Sir,
Yes we have plans to add this in our updates.
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hi, we just sent you pre-purchase questions thru form, looking forward for your answer
Hello Sir,
I wanted to inform you that someone from our support center has already responded to your ticket. Kindly check your inbox for the details provided.
If you have any further questions or if there’s anything else we can assist you with, please feel free to reach out. We are here to ensure a prompt and satisfactory resolution for you.
Thank you for your patience and cooperation.
I WANT TO BUY THIS FOR SAAS PURPOSE. CAN YOU TELL ME WHICH LICENSE TO BUY REGULAR LICENSE OR THE EXTENDED LICENSE PLEASE TELL THE DIFFERENCE OF BOTH
Hello Sir,
The Regular License is suitable for individual or small business projects. If you’re using the item for your own website or application, the Regular License is sufficient.
However, if you’re an agency owner and intend to use the item for a client’s project, you’ll need the Extended License. This ensures compliance with licensing terms when creating end products for clients.
Feel free to reach out if you have further questions or need clarification.
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hay before i buy i want a some clarity. so 1, where the data from the schools is stored ? 2, do i need my custom domain to host the system? 3,i read the product detail but i don’t understand , if i buy the extended license how many admins/schools can be added ?
Hello seifuyakin,
Thanks for your interest in our application.
1. The school data will be securely stored in a database using a unique school ID. This database will reside on your chosen hosting site, ensuring data privacy and accessibility.
2. Yes, to operate the system, you’ll need to host the application on your domain.
3. The extended license doesn’t affect the number of admins or schools you can register. The regular license suffices for that purpose as well.
Please let me know if you need any further information or assistance.
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Thanks guys …and also I have one other question – tell me the difference between regular and extended license? I read the terms but I can’t differentiate …can you give me the do and don’t
Hello Sir,
The Regular License is suitable for individual or small business projects. If you’re using the item for your own website or application, the Regular License is sufficient.
However, if you’re an agency owner and intend to use the item for a client’s project, you’ll need the Extended License. This ensures compliance with licensing terms when creating end products for clients.
Feel free to reach out if you have further questions or need clarification.
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can you provide the data structure of the system? and also I have not seen the system for sending educational materials to students. is there?
Here’s a basic outline of the data structure in this application:
1. Users: This could include administrators, teachers, students, parents, accountants, librarians, alumni, and drivers.
2. Courses: Information about the courses offered by the school, including course name, description, duration, and associated teacher(s).
3. Classes: Information about specific class sessions, including the course they belong to, the teacher(s), schedule, and classroom.
4. Assignments/Grades: Information about assignments given to students, including due dates, grades, and associated courses and students.
5. Attendance: Records of student attendance in classes, including dates, students present, and associated classes.
6. School Information: Information about the school itself, such as its name, address, contact details, and any other relevant information.
Please contact our help center regarding this. Support Link: https://support.creativeitem.com/
How to send email to parent to pay fee ?
Hello Sir,
Please contact our help center regarding this. Support Link: https://support.creativeitem.com/
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Can we upload documents for storage? Like photos of ID, important letters etc? for each student record
Hellov Gyles,
Thank you for your inquiry.
At the moment, our platform doesn’t support document uploads for individual student records. However, the student profile photo can serve as the student ID card photo. We’ve taken note of your request for potential feature updates.
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Hi estimates, I would like to know how can I access to your promotion “winter discount”?
Hello nich0779,
Winter discount is not available anymore, we are extremely sorry for that. Please keep an eye out for our next discount which will be coming soon.
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I comprehend the rationale behind charging for customizations; however, the classification of features like custom domains as custom work raises questions, particularly given the prevalent demand evident in numerous comments. The necessity for custom domains is widespread in a SAAS school management system, prompting inquiries as to why additional fees are imposed on buyers for a seemingly integral component. This approach to “customization” may be perceived as an inequitable method to extract additional funds from purchasers. I suggested you integrate this feature, even if implemented as an add-on, to ensure a more equitable and user-centric approach.
Hello sirjaw4u,
Thank you for your valuable feedback regarding our product’s feature set, specifically regarding sub domains. While our promotions and demos aim to provide a comprehensive understanding of our product, we understand that certain features, like custom domains, are pivotal in a SAAS school management system.
At present, this feature isn’t inherently integrated into our product, as explicitly mentioned during our promotions. However, we appreciate your suggestion to include it, even as an add-on, to ensure a more user-centric approach.
Regarding customizations beyond our existing features, we operate with a transparent policy. If a customer requires a feature that isn’t part of our current offering, we’re open to accommodating it. However, since it’s not initially developed by our team, there may be associated costs. We aim to provide flexibility without imposing anything on our customers.
Your suggestion regarding the possibility of integrating this feature as an add-on is noted. We’ll closely monitor the demand for this functionality and consider its integration based on user needs and preferences.
Your insights are invaluable in shaping our product’s future. Thank you for taking the time to share your thoughts with us..
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Additional questions: Is the app integrated with the SaaS version? Is it possible to disable the user type I don’t need? For example: I don’t want to use the driver login, so I want to disable it.
Hello mathgomes,
Yes the mobile app is integrated with the SaaS version. Sorry you can not disable any roles. We have 7 fixed role in our system. They are superadmin, admin, teacher, student, parent, librarian and accountant. Driver and Alumni is the role which can only be access if you purchase our transportation addon and Alumni addon.
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Right. My question about disabling a function was because in the demo version there are login buttons for each level of user. Will the version after installation still show these buttons, or do they exist only in the demo version?
Hi mathgomes,
No this button is only for demo purpose. When you install the application these buttons will not be there anymore. To login to the system you will need to create new user from your admin panel and provide the credentials to your user.
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Hello. Before purchasing, I would like to confirm a few things. This is the full SaaS version, right?
My second question is: Can I modify the system to add payment methods from my country? If your answer is yes, after my modification, will I still be able to receive updates from you without “breaking” the system? My third question is: Does it have an API?
Hi mathgomes,
Thanks for your interest in our product. 1. Yes this application is saas version. 2. Base version only support offline payment. So if you don’t want our financial bundle addon then you can customize your required payment gateway. But if you want to update the application then you will need to backup your customization before update. 3. For student application we have developed api. If you want you can use them.
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Where is the RTL, multilingual, dark mode?
Hello 34midouche,
Ekattor8 doesn’t have an RTL feature. You can create multiple languages from superadmin panel and active a single language as a global language from the admin panel. We don’t have dark mode in this application.
For any support needs or customization services, feel free to submit a ticket at http://support.creativeitem.com/. Our team is here to help with any questions, comments, or issues you might have.
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Too bad, yet you said in the comments 1 year ago that you are going to do it
Hi 34midouche,
Our development schedule remains packed with ongoing updates and enhancements. Regrettably, adding the rtl feature isn’t currently slated for inclusion in our immediate updates. However, we appreciate your suggestion and will certainly consider it for future developments. Thank you for your understanding.
Please contact us at http://support.creativeitem.com/ if you need support or customization services or have any questions, comments, or issues.
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Hello,
Please I want to know if adding the package features limits the functions for the admin. (For example, if class attendance is not included in the package, does that restrict the admin access to class attendance) I need a better understanding of the package’s features. Thanks
Hello,
No, the package features do not limit the admin’s access to specific functions. The package includes subscription duration and student limits, ensuring schools can register students within those parameters. It does not restrict the admin from accessing other functionalities, such as class attendance.
For any support needs or customization services, feel free to submit a ticket at http://support.creativeitem.com/. Our team is here to help with any questions, comments, or issues you might have.
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Ok thanks, now I understand
Hello, please where I can’t find in the document how to upgrade the new update so as not to break the existing system. thanks
Hello Sir,
If you haven’t customize anything then you can find the update inside the Update Pack folder. Instruction is provided there how you can update the application from your superadmin settings.
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Hello,
I think we are done exploring and testing the system to a certain level for, unfortunately I can’t delete all the schools we used for demo. Anyway around that please?
Hello Sir,
You can remove them from your database table or try installing a fresh copy. Please contact our help center regarding this. Support Link: https://support.creativeitem.com/
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Hello,
1. Do schools get email notifications prior to the expiration date?
2. I noticed if a student is assigned to a parent, you can still assign the same student to another parent which will remove the child from the former parent. what if this is done accidentally? I think it will be good if there is a prompt warning to confirm before transferring the parent.
3. When trying to log in to a student, teacher, or parent account it says “Your school is yet to authorize this service” What can cause that?
4. I think attendance should be part of the marks as it is done in almost every school in Africa
Hello davidstont,
1. Sorry this feature is not available.
2. Thanks for your suggestion. We have taken note about this and will update it in our future updates.
3. Check if the school is pending in your superadmin panel’s school list. Or check if the school’s subscription is over or not. If it is not one of the above then send a ticket to our technical team. They will look into it.
4. This feature will require customization service because this is not common in some other areas. So we have to consider the bigger picture from our selling point of view.
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Thank you for your response.
1. Please is the expiration notification will be included in the next update? That is really important.
3. I will check the admin and revert back.
Hello,
Can a school with multiple branches use the solution with one account, or does each school have to register separately?
Thank you for the clarification.
Hello,
Please consider adding boarding feature to the School Solution which can manage their hostel and all boarding feature of Schools. Thanks
I need to understand this before I make a purchase. Please I need an urgent response to this. I am interested in ekattor. But why ekattor 8 when there is Ekattor 7? Are there differences? Is Ekattor 8 better than Ekattor 7? If Ekattor 8 is for more improvement, why was that improvement done on Ekattor 7? To be candid, I am a lil bit confused here
Hello Jaami,
Thank you so much for getting in touch!
Ekattor 8 is a completely separate and new product from the Ekattor 7. They are built on a separate PHP framework, the Ekattor 7 is on Codeigniter and the Ekattor 8 is on Laravel. Ekattor 8 is actually a saas for the school management system business owners.
You can read the documentation below to learn more about the product.
https://creativeitem.com/docs/ekattor-7/what-is-ekattor https://creativeitem.com/docs/ekattor-8/what-is-ekattor-8Both of them are fantastic software for your school. Both of the products are continued for customer support, development, updates, and bug fixes. You can choose whatever suits your business needs.
Please contact us at http://support.creativeitem.com/ if you need support or customization services or have any questions, comments, or issues.
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Urgent support needed 34224
Hello Sir,
We have checked your ticket and as I can see our developer couldn’t access your files. Your provided credentials are not working. Please check and make sure you provide the correct information so that our developer can solve your queries.
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Hi there, The credentials are working, I tested them, and I sent u a configuration file that u just have to open and use with the software COREFTP. Please let me know if you have issues login. This is critical.
Hello, 16hours until not fix our issue Your request (34237)
Hello Sir,
Our developer already replied to your ticket as I can see. Please check and assist him with the queries.
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