9077 comments found.
Hello, changelog shows a 40.0.10 version but this version is not available on Codecanyon 
Hi Li-An
Thank you for reaching out. We are committed to providing you with the best assistance.
To streamline and improve our support process, we request you to access our Support Hub for all your support needs.
Please follow this link to access: mailster.co/support
We appreciate your cooperation in using our Support Hub, and we look forward to assisting you promptly.
Best regards,
Xaver from EverPress
Hi There!
The update should be available now! Sorry for the inconvenient!
Best Regards
OK, too bad there is this automatic answer. It’s quite frustrating. Thanks for the update.
Hi, recently i bought Mailster via Codecanyon and i like it. I plan to buy 3 more licenses for my websites in Codecanyon. I have one important question before i buy, will you not close the sale on Codecanyon? Because i afraid that in the future i don’t get updates after i expense a lot of money
Hi There,
Thank you for reaching out. We are committed to providing you with the best assistance.
To streamline and improve our support process, we request you to access our Support Hub for all your support needs.
Please follow this link to access: mailster.co/support
We appreciate your cooperation in using our Support Hub, and we look forward to assisting you promptly.
Best regards,
Xaver from EverPress
Hi again!
With the current acquisition from Shutterstock we cannot make sure the marketplace is around forever, Therefore we recommend to buy directly from us: https://mailster.co/pricing
Best Regards
Hi Xaver, congratulations on this achievement, but to be honest I am sad to hear the news.
I see Mailster as the most affordable plugin for small companies in third countries, but it seems to be following other Newsletter plugins that offer expensive prices. In my opinion, it would be more affordable if the annual subscription price was not limited to 1 website. I know that developers need sustainability, but customers need affordable price too.
It’s just my opinion, thank you for your reply, I hope Mailster continues to grow better
How to remove the Help Scout survey popup saying “How likely are you to recommend Mailster to a friend?” – I do not want the admins of my site to see this?
Hi jaycryder
Thank you for reaching out. We are committed to providing you with the best assistance.
To streamline and improve our support process, we request you to access our Support Hub for all your support needs.
Please follow this link to access: mailster.co/support
We appreciate your cooperation in using our Support Hub, and we look forward to assisting you promptly.
Best regards,
Xaver from EverPress
please just answer here
Hi, i have this message : “This license is already in use can only be activated on a single site. If you are trying to move a license from another site, open the Account page under the plugin settings in the admin dashboard, click on deactivate license first, and then try again.”
How can i solve the problem ?
Thank you. Rodger
Hi rodgerthats
Thank you for reaching out. We are committed to providing you with the best assistance.
To streamline and improve our support process, we request you to access our Support Hub for all your support needs.
Please follow this link to access: mailster.co/support
We appreciate your cooperation in using our Support Hub, and we look forward to assisting you promptly.
Best regards,
Xaver from EverPress
Hi There!
You can manage your licenses here: https://mailster.co/account/
I am writing to express my concern regarding three support calls I have raised in the past two weeks. Despite raising them through the proper channels through the Freemius support system and being promised full support of the product and also contacting you directly via your website to follow up, I have yet to receive any response.
Since purchasing your product approximately two weeks ago, none of my support issues have been addressed.
I would appreciate a prompt resolution to my queries. Thank you for looking into this for me.
Hi There,
Thank you for reaching out. We are committed to providing you with the best assistance.
To streamline and improve our support process, we request you to access our Support Hub for all your support needs.
Please follow this link to access: mailster.co/support
We appreciate your cooperation in using our Support Hub, and we look forward to assisting you promptly.
Best regards,
Xaver from EverPress
Hi Lawrence!
Sorry on the delay, can you share your ticket ID so we can look this up?
Thanks!
No support ID was ever generated for any of the 3 support tickets I opened with you during the ticket opening process also no confirmation email have been sent to me
I’ve done a breif recording showing me raising a ‘Test Support Ticket’ on your system it is clear no support ID is ever shown to the user during this process.
https://youtu.be/s1jqMcVfGaII have also checked my email in case your system generated me an email with any details or support ID’s. I have also checked my spam folder.
Hi EverPress,
I still haven’t heard anything from you regarding the product Mailster I recently purchased through CodeCanyon, which comes with 6 months of support. I have made several attempts to communicate with you. I’ve raised two inquiries through your website contact form (https://mailster.co/contact/), as well as this message thread here to contact you. I have submitted four support tickets in the past two weeks, none of which have been answered.
As discussed previously on this message thread all support tickets were raised correctly through your specified support channels.
Please respond to my support requests as soon as possible.
Thanks Lawrence
Hello, we try to add new subscriber from quform with a php code in our function.php and have a problem.
add_filter('quform_post_process_1', function (array $result, Quform_Form $form) {
if (function_exists('mailster_subscribe')) {
$email = $form->getValue('quform_1_3');
$name = $form->getValue('quform_1_4');
$lists = array('our_list');
$doubleOptIn = false;
$data = array(
'firstname' => $name[2],
'lastname' => $name[4]
);
mailster_subscribe($email, $data, $lists, $doubleOptIn);
}
return $result;
}, 10, 2);
The e-mail address is entered correctly in the list but the first and last name are not. Thank you for a quick help
Hi zadesign
Thank you for reaching out. We are committed to providing you with the best assistance.
To streamline and improve our support process, we request you to access our Support Hub for all your support needs.
Please follow this link to access: mailster.co/support
We appreciate your cooperation in using our Support Hub, and we look forward to assisting you promptly.
Best regards,
Xaver from EverPress
BUG REPORT. After Version 4.0.9 update WooCommerce transactional emails are not being send.
Hi nimonogi
Thank you for reaching out. We are committed to providing you with the best assistance.
To streamline and improve our support process, we request you to access our Support Hub for all your support needs.
Please follow this link to access: mailster.co/support
We appreciate your cooperation in using our Support Hub, and we look forward to assisting you promptly.
Best regards,
Xaver from EverPress
Uncaught Error: Attempt to assign property “content” on array in /usr/www/users/wp-content/plugins/mailster/classes/notification.class.php:660 Stack trace: #0 /usr/www/users/wp-content/plugins/mailster/classes/notification.class.php(432): MailsterNotification->template_confirmation() #1 /usr/www/users/wp-content/plugins/mailster/classes/queue.class.php(1250): MailsterNotification->send() #2 /usr/www/users/wp-includes/class-wp-hook.php(324): MailsterQueue->progress() #3 /usr/www/users/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #4 /usr/www/users/wp-includes/plugin.php(565): WP_Hook->do_action() #5 /usr/www/users/wp-cron.php(191): do_action_ref_array() #6 {main} thrown
Since you are so arrogant you don’t even listen to your buyers.. let me tell you that I have waisted my time doing your job and the problem is with mailster-mailersend.1.1.3 (1.1.2 works fine)
Thanks for reporting, we’re looking into this!
It’s been a week.. did you fixed the bug?
Hi I need to deactivate the key to use it on another website and I can’t find the option. thanks
Hi Lafac
Thank you for reaching out. We are committed to providing you with the best assistance.
To streamline and improve our support process, we request you to access our Support Hub for all your support needs.
Please follow this link to access: mailster.co/support
We appreciate your cooperation in using our Support Hub, and we look forward to assisting you promptly.
Best regards,
Xaver from EverPress
I know my support has expired but I just have a simple question and little help.
There is a tag {wp_id} but this is for WordPress user ID.
I want to add a custom tag/placeholder for the Mailster Subscriber ID so I can add it to newsletter emails.
Is there a tag for that? Can you help me with it?
Hi gianbizz
Thank you for reaching out. We are committed to providing you with the best assistance.
To streamline and improve our support process, we request you to access our Support Hub for all your support needs.
Please follow this link to access: mailster.co/support
We appreciate your cooperation in using our Support Hub, and we look forward to assisting you promptly.
Best regards,
Xaver from EverPress
I accessed your Support Hub and explored the Knowledge Base including this link: https://kb.mailster.co/tags-in-mailster/ but I found nothing about Tag for Subscriber ID.
I tried access Member Area to post my question but I don’t have account and there is no Register or Sign up menu link.
So, how can I post my question on your Support Hub?
Pre-Sales question: I’m interested in purchasing a license for Mailster from CodeCanyon ( Envato Marketplace). It’s unclear whether the CodeCanyon license covers a staging site (https://kb.mailster.co/licensing-information), such as staging.example.com, as well as the live site example.com. Could you confirm whether the CodeCanyon license covers both staging.example.com and example.com?
Additionally, your licensing information page states:
“Licenses purchased on or after the 1st of October 2022 include 6 months of auto-updates starting from the day of purchase.” Is this the case with the CodeCanyon license?
If so does the plugin stop updating itself after 6 months, is the process to download the Mailster Plugin via CodeCanyon and manually update it a safe and supported method for updating the plugin for Mailster installations covered by the CodeCanyon license?
Hi there,
Thank you for your interest.
- As long your staging domain is a subdomain of the one where Mailster is used, yes, the license covers that usage.
- Yes, after the support expiration, you can download the last update and install it manually on your website.
Thanks for your response. I’m looking to integrate Mailster on a Woocommerce site, I see you have a plugin for tighter integration with WooCommerce and to expose some additional features: https://wordpress.org/plugins/mailster-woocommerce/
Could I ask with this plugin and Mailster, can I update the email template to Show product images, product titles dynamically pulled from Woocommerce and possible the some of the product description?
Also can the Template be configured to display a product price from a WooCommerce Product also?
Hi again,
- Yes, it is possible. Woo products can be added to your newsletters as any other custom posts: Using WooCommerce in your Newsletter Campaigns.
- Yes, with a dedicated tag. Please check the above article.
Hey guys,
Deciding to use the software and I see several softwares are not implementing the google and yahoo important feature for list-unsubscribe where a button is available at the top of the emails. It is stated that emails will not make it to inboxes without being considered spam, which heavily affects delivery rate of emails being sent to mailing list subscribers. I’ve tested an email on my setup and that is not coming up. I also do not see any settings to modify this. How do we make this work?
Hi OnlineEking
Thank you for reaching out. We are committed to providing you with the best assistance.
To streamline and improve our support process, we request you to access our Support Hub for all your support needs.
Please follow this link to access: mailster.co/support
We appreciate your cooperation in using our Support Hub, and we look forward to assisting you promptly.
Best regards,
Xaver from EverPress
hi, how it’s possible to add a tag to a customer? I mean customer tag inside customer profile (for segmentation). It’s possible during import, through wordpress sync (with a user custom field), or via API?
Hi there,
- Yes, you can add tags for segmentation.
- You can add a tag during subscribers import (not WordPress user sync). Check for more details on the live demo import panel.
Thank you for the reply. I see inside demo that it’s possible to add tags to customer profile, but only manually? Any way or workaround to add tag through wordpress sync or API?
I’m really interested to buy plugin, but i will add subscribers as wordpress users (so i can use Make.com to do that) because i see you don’t have API, right?
Hi again,
Q: “Any way or workaround to add tag through wordpress sync or API?” A: No.
As mentioned, you can add tags while importing a CSV file with emails. Yes, Mailster has no API.
Best regards.
Thanks a lot for the reply. I’m reading this page: https://kb.mailster.co/add-subscribers/ if i want to try to write my own Mailster API plugin, i can add also tags to a subscriber during creation/update? in this code example i can’t see the tags field:
$subscriber_id = mailster(‘subscribers’)->add(array( ‘firstname’ => ‘John’, ‘lastname’ => ‘Doe’, ‘email’ => ‘john.doe@example.com’, ‘status’ => 1, //1 = subscribed (default) , 0 = pending, 2 = unsubscribed, 3 = hardbounced ‘custom-field’ => ‘Custom Value’, ‘referer’ => ‘Your referer’ //default = $_SERVER[‘REQUEST_URI’] ), $overwrite );
What if I do not what mailster to take screenshots of my template files and store them on your servers? What have you done to protect our confidentiality as customers with those screenshots? Can we opt out of those module screenshots being taken and stored on your server? Can we have those screenshots instead created and stored on our own server?
Hi jaycryder
Thank you for reaching out. We are committed to providing you with the best assistance.
To streamline and improve our support process, we request you to access our Support Hub for all your support needs.
Please follow this link to access: mailster.co/support
We appreciate your cooperation in using our Support Hub, and we look forward to assisting you promptly.
Best regards,
Xaver from EverPress
Hello again!
You can always disable the option on the settings page!
I am very confused I bout this last year and it’s telling me my licence is out of date. I thought this was a once off payment software? is it 199 a year?
Hi milestonemediairl
Thank you for reaching out. We are committed to providing you with the best assistance.
To streamline and improve our support process, we request you to access our Support Hub for all your support needs.
Please follow this link to access: mailster.co/support
We appreciate your cooperation in using our Support Hub, and we look forward to assisting you promptly.
Best regards,
Xaver from EverPress
Hi team – My _mailster_action_sent table is over 500MB in size – is this normal and can I empty it?
Hi gettingdownunder
Thank you for reaching out. We are committed to providing you with the best assistance.
To streamline and improve our support process, we request you to access our Support Hub for all your support needs.
Please follow this link to access: mailster.co/support
We appreciate your cooperation in using our Support Hub, and we look forward to assisting you promptly.
Best regards,
Xaver from EverPress
Good day Xaver, thank you for this.
I’ve already checked your support area and there is nothing in there about this database table.
I purchased your plugin in 2020 and this is actually the first time I’ve had a question.
I just need to know if its normal to have nearly 3 Million rows of data on this table which now represents almost half my database size and if not, if its ok to empty the table.
Thanks
Hi there,
The table contains data for the old campaign. I assume you are keeping your old campaigns. Please make a full backup of your DB and installation and delete some of the old campaigns that you do not need anymore. It should help the size of your database.
For further assistance, please use the dedicated channel to open a ticket or send an email. We are keeping this area for pre-sale questions.
Thanks for understanding.
hello, Please, we are interested in purchasing your extension. Can we use it for our company and other clients? Can clients access it, and can each client use the extension? Can each client use emailing for their own account?
Hi there,
Thank you for your interest.
- Please check this article to see the license terms: Licensing Information.
- Please see this live panel for the user roles.
I bought this years ago and been using it fine. Today I get an email from evato saying there is a vulnerability in my version, which I thought odd as I have it to auto update. Big surprise it hasn’t been updated in two years.
Now I read that auto update is not supported. WTF is this BS and HTF do you get away with this? I paid years ago for the product and the updates. I guess it is yet another update to F$ with the customers.
Very disappointed in the BS business practice. Don’t let the door hit you in your greedy a$$ on my way out.
Hi mrkingid
Thank you for reaching out. We are committed to providing you with the best assistance.
To streamline and improve our support process, we request you to access our Support Hub for all your support needs.
Please follow this link to access: mailster.co/support
We appreciate your cooperation in using our Support Hub, and we look forward to assisting you promptly.
Best regards,
Xaver from EverPress
LOL, The illusion of help with no help. Sorry, with this BS… I’m out. I’ll go back to Mialchimp if I have to. At least I know they will try to screw me over ahead of time. I thought much better of an independent dev, but here we are.
I just spent about an hour getting my welcome mail ready. When I clicked Save, everything was gone. All text, links, etc. Great job! Uninstalled!
Hi ninjaonyx
Thank you for reaching out. We are committed to providing you with the best assistance.
To streamline and improve our support process, we request you to access our Support Hub for all your support needs.
Please follow this link to access: mailster.co/support
We appreciate your cooperation in using our Support Hub, and we look forward to assisting you promptly.
Best regards,
Xaver from EverPress
How do I confirm automatic subscription to lists?
Hi There,
Thank you for reaching out. We are committed to providing you with the best assistance.
To streamline and improve our support process, we request you to access our Support Hub for all your support needs.
Please follow this link to access: mailster.co/support
We appreciate your cooperation in using our Support Hub, and we look forward to assisting you promptly.
Best regards,
Xaver from EverPress
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